1. Agreement to Terms

By accessing or using the Canny Carrot Rewards service ("Service") provided by Canny Carrot Ltd ("we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Canny Carrot Rewards is a digital loyalty program platform that allows businesses to create and manage loyalty programs, and enables customers to participate in multiple loyalty programs through a single application. The Service includes our website, mobile application, and related services.

3. User Accounts

3.1 Registration

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including if you violate these Terms or engage in fraudulent, abusive, or illegal activity.

4. User Conduct

You agree not to:

Use the Service for any illegal or unauthorised purpose
Violate any applicable laws or regulations
Infringe upon the rights of others
Transmit any viruses, malware, or harmful code
Attempt to gain unauthorised access to the Service or related systems
Interfere with or disrupt the Service or servers
Use automated systems to access the Service without permission
Impersonate any person or entity

5. Loyalty Program Terms

5.1 Business Accounts

Businesses that create loyalty programs through our Service are responsible for their own program terms, rewards, and customer relationships. We are not responsible for disputes between businesses and their customers.

5.2 Customer Participation

Participation in loyalty programs is subject to the terms set by each individual business. Rewards, points, and benefits are provided by the participating businesses, not by Canny Carrot Ltd.

5.3 Reward Validity

We do not guarantee the availability, validity, or value of any rewards offered by participating businesses. Rewards may be subject to expiration, limitations, or changes at the discretion of the offering business.

6. Payment Terms

6.1 Subscription Fees

Business accounts may be subject to subscription fees as outlined in our pricing plans. Fees are charged in advance on a monthly or annual basis, as selected by you.

6.2 Refunds

Subscription fees are generally non-refundable. Refund requests will be considered on a case-by-case basis in accordance with applicable consumer protection laws.

6.3 Price Changes

We reserve the right to modify our pricing at any time. Price changes will be communicated to existing subscribers with reasonable notice.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Canny Carrot Ltd and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of the Service without our express written permission.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CANNY CARROT LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Canny Carrot Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Canny Carrot Ltd
Email: legal@cannycarrot.com
Address: [Your Business Address]